Designing Expertise under Retention Constraints
Abstract
This paper studies the joint design of portable diagnostic expertise and bonus. A firm designs a worker's expertise, modeled as a reusable information structure, and performance pay. The worker decides whether to leave with acquired expertise before diagnosing and solving an unknown problem. A worker with expertise can make better diagnoses and exert higher hidden effort. Different expertise profiles can differ in internal productivity while keeping the same outside value. We show that the optimal expertise profile admits a Threshold Diagnostic Structure (TDS) that preserves diagnosis of common problems while pooling rarer ones within nested categories. To respond to a higher outside value of expertise, the firm alternates between preserving expertise with a retention premium and coarsening it to a lower bonus level, generating a non-monotone bonus response. The worker's expertise improves production even under extreme retention pressure. The model provides an informational theory of endogenous specificity.